General Terms and Conditions (GTC) of Travel Inventor Sàrl
1.1 Contract conclusion
1.1.1 Registration:
Confirmation of a booking made by telephone or electronically (online) creates a contract between the customer and TI. This GTC governs the contract. No later than upon payment of an invoice (or prepayment), the customer agrees to the receipt of these GTC and consents to their content.
The customer is responsible for giving accurate personal data (name and birth date in accordance with passport information) to TI. It is also the customer’s responsibility upon receipt of an invoice/confirmation to check that the information on it is complete and correct. Any inaccuracies must be immediately reported to TI. The customer shall bear costs resulting from a failure to report.
1.1.2 Flight bookings:
TI is not providing flight bookings. It is the customer’s responsibility to get the right flight ticket from/to the starting point of the trip set up by TI. In exceptional cases, TI is booking flights for the customer; such flights are subject to the terms and conditions of carriage and the general terms and conditions of the airlines concerned. Please note that the contract between the customer and the airline is created when the flight ticket is issued. Any changes made by the airline before the ticket is issued accepted by the customer.
1.1.3 Services of other providers:
Services that are not arranged or provided by TI are governed by the terms and conditions of carriage and the general terms and conditions of the provider concerned, which TI provides to the customer before the contract is concluded.
1.2 Terms and conditions of payment and prices
1.2.1 Validity of prices indicatied on the website:
All prices indicated on the website are subject to change depending on final costs requested by activity providers, transport companies, additional taxes, and force majeure situations. After you leave a deposit, the price is locked and is no longer subject to change, as long as you don’t require any changes to the itinerary provided on the website.
1.2.2 Validity of prices indicated on the custom itineraries:
All prices indicated on the custom itineraries are valid for no longer than 6 months.
1.2.3 Terms and conditions of payment:
For bookings on one of TI’s websites, payment of a non-refundable deposit is due immediately. For bookings outside of one of TI’s websites, the payment is made upon receipt of the invoice/confirmation in accordance with the information on it. For trips shorter than 4 days, a 100% deposit of the total price of the trip is applied. For trips of 4 days and longer, a 20% deposit of the total price of the trip is applied.
The booking of the trip by TI (and hence the reservation) will start only after the customer has fully paid the deposit indicated above.
1.2.4 Itinerary modifications after deposit is paid
After the deposit is paid, it is no longer possible to make changes to the itinerary on the following parameters:
– duration
– cities featured in the itinerary, as well as their number and order.
1.2.5 Final payment
The final payment shall be made at least 90 days before the departure. In case of last-minute booking (when the trip is starting within 60 days of booking), the full amount is applied and shall be paid as soon as possible to secure the reservation.
1.2.6 Price changes after reservation:
TI may change the price in the following cases:
– Price changes by transport companies and/or other providers;
– New or increased public taxes or charges (e.g., VAT, airport taxes, safety charges, etc.);
– Publication errors on one of TI’s websites;
– Force-majeure situations independent of TI.
1.2.7 Rescheduling the tour
After the deposit is paid, you can modify the tour dates for a 10% fee of the tour cost. The activities included are subject to change when rescheduling, and for activities unavailable for the new dates, Travel Inventor will offer an alternative.
1.3 Validity of booked services
The booked services are valid only on the dates indicated in the invoice/confirmation.
1.3.1 Availability of flights
Due to possible shortterm changes in flight schedules, TI recommends that customers check the current flight times no later than 72 hours before the flight directly with the airline. Missed flights may result in the loss of the right to travel on all booked flights, with additional costs being borne by the customer.
1.3.2 Service taxes and reservation fees
TI is not taking any additional fees for last-minute bookings. However, the price for the last-minute booking can be different from the one indicated on one of TI’s websites due to the high demand for the hotels and services.
TI is entitled to a CHF 50 fee per person (max. CHF 100 per file) in case of protracted consultations to secure the customer’s services from the provider. This amount will be a deposit to pay firsthand but will be reduced in the price of the trip in case the customer books with TI.
For bookings of services not linked with the accommodation stay of a customer (e.g., flight, car rental, camper, etc.) the booking fee is CHF 50 per booking (also applicable if the service is booked online).
1.3.3 Changes in bookings
Changes in bookings must be requested by the customer in writing.
1.3.4 Changes in bookings of services provided by airlines, operators, and third-party providers:
For changes in dates before the travel documents are issued, depending on the airline, operator, or thirdparty provider, an alteration fee of at least CHF 100 per person and per service (final fees on request) will be invoiced by TI. After the travel documents are issued, any changes requested before the departure are treated as cancellations.
1.4 Cancellation provisions
1.4.1 General provisions:
For cancellations prior to departure, TI is not refunding the initial deposit made by the customer. In case the customer made the final payment (as per article 2.2), the amount refunded by TI is the following:
- Between 31 to 89 days before the departure of the trip: a refund of 20% of the total program price.
- Less than 30 days before the departure of the trip: no refund is possible.
1.4.2 Land services (camper, car rental, hotels, etc.):
The cancellation costs vary according to the booked service and operator. The cancellation costs applicable to each booking are indicated on the invoice/confirmation.
1.4.3 Package tours:
The cancellation costs for package tours appear on the valid travel description or price list used for the booking or the invoice/confirmation.
1.4.4 Early return/trip interruption:
If the customer interrupts the trip or changes the services agreed during the trip, the customer has no claim for a refund. If the trip is interrupted, or the services are changed, all costs are borne by the customer.
1.5 Delivery of travel documents
The travel documents are sent to the customer, after receipt of payment, by post and/or email no later than 30 days before the departure. The customer is required to check that the documents are correct and complete.
1.6 Cancellation and rescheduling due to COVID-19
If the customer decides to cancel the trip due to COVID-19, TI will offer to postpone or modify the trip with a minimum of fees: TI is not taking any fees unless non-refundable payments have been done to local suppliers. In such cases, TI can ask for a confirmation of a canceled flight or a positive COVID-19 test result.
1.7 Loss of travel documents
TI recommends that customers keep copies of the travel documents in paper and/or electronic format. TI will assume no liability for lost travel documents.
1.8 Travel insurance
It is highly recommended that customers take out travel insurance (cancellation costs and travel incidents). The customer ensures that he has sufficient insurance for accidents and sickness abroad. Important: TI recommends that customers read the General Terms and Conditions of Insurance before their departure.
1.9 Passport, visa, vaccinations
The customer is responsible for complying with the individual passport, visa, customs, currency, and vaccination requirements, as well as for obtaining the necessary documents.
1.10 Complaints
1.10.1 Complaints on location and remedial action:
If the customer has reason to make complaints during the trip, they must be submitted immediately to the tour guide, to the local representative, or to the service provider concerned (e.g. hotel). This usually enables remedial action to be taken on location.
If no solution is found on location, the customer must request a written confirmation describing the complaint and its content. Tour guides, local representatives, or service providers are not entitled to acknowledge liability claims.
Upon return, if no satisfactory solution can be found on location, the customer must submit the complaint along with the confirmation by the service provider in writing within 30 days of his return to TI. If these conditions are not met, the claims will be forfeited.
1.11 Liability
The liability of TI is limited to a maximum of twice the total travel costs. This limitation does not apply to personal injury or to cases of gross negligence or intent. The claim must be submitted to TI in writing no later than 4 weeks after the end of the trip; otherwise, it will be forfeited. All compensation claims are timebarred 1 year after the end of the trip.
1.11.1 Disclaimers:
TI is not liable if the nonperformance or bad performance of the contract is due to
- a failure to act on the side of the customer;
- an unforeseeable and unavoidable omission by a third party, which is not involved in providing the contractually agreed services;
- force majeure or an event, which TI or a service provider could not have foreseen or avoided, notwithstanding the exercise of due care.
TI, therefore, is not liable for changes in an itinerary caused by strikes, social unrest, weather conditions, decisions taken by the authorities, thirdparty delays, etc., or for changes in schedule due to flight schedule changes.
1.12 Data Privacy
1.12.1 Your data:
TI needs various pieces of data from you and your party members (such as forename and surname, date of birth, address, phone number, etc.) for the correct processing of the contract. TI is subject to the Swiss Data Protection Act. TI is required to keep your data secure and store it in Switzerland.
1.12.2 Transfer to service providers and authorities:
TI will only forward your data where this data is required for processing the contract with the service providers.
They may be located abroad, where data protection may not meet Swiss standards. Both TI and the service providers may be required by statutory regulations or official orders to disclose data from you to (foreign) authorities. This particularly, but not exclusively concerns flights to the USA (Advance Passenger Information System [APIS] or TSA Secure Flight Program) or holiday home landlords and hoteliers.
1.12.3 Particularly sensitive personal data:
Depending on the service booked, it may be that TI has to collect particularly sensitive personal data. This means that conclusions may be drawn about the person’s religious affiliation based on their dietary requirements. Such data is generally forwarded to the service provider to fulfill the contract correctly or may, under certain circumstances, be disclosed to government agencies because of statutory requirements or official orders. By giving such details to TI, you expressly authorize TI to use this information under this provision.
1.12.4 Information on our services/programs:
If you have registered for the newsletter, TI will take the opportunity to inform you about TI programs and travel in the future. You have the option to unsubscribe from this service at any time.
1.12.5 Asserting rights:
TI reserves the right to disclose your data to authorities and third parties for the assertion of the legitimate interests of TI. The same applies to suspicion of a criminal offense.
1.13 Jurisdiction
The relationship between customers and TI is governed exclusively by Swiss law. Actions against TI may only be brought at the place of its registered office in Neuchâtel, Switzerland.
1.14 Changes to Terms of Sevice
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
1.15 Contact Information
Questions about the Terms of Service should be sent to us at [email protected].
General Terms of Service: Travel Guides
2.1 General Overview of Terms of Service Regarding Travel Guides
Travel Guides are operated by Travel Inventor.Travel Inventor offers all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting the Travel Guides section of the site and/ or purchasing a guide from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Travefy Inc. They provide us with the online platform that allows us to sell our products and services to you.
2.2 Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
2.3 General Overview of Terms of Service
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
2.4 Accuracy, Completeness And Timeliness of Information
We are not responsible if information made available on this site and in our guides is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
2.5 Modifications to the Service and Prices
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
2.6 Accuracy of Billing and Account Information
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
2.7 Optional Tools
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
2.8 Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
2.9 User Comments, Feedback, And Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
2.10 Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy.
2.11 Errors, Inaccuracies & Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
2.12 Prohibited Uses
2.13 Disclaimer of Warrants; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall TI, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
2.14 Indemnification
You agree to indemnify, defend and hold harmless Travel Inventor and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
2.15 Serverability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
2.16 Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
2.17 Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
2.18 Governing Law
The relationship between customers and TI is governed exclusively by Swiss law. Actions against TI may only be brought at the place of its registered office in Neuchâtel, Switzerland.
Neuchâtel, January 30, 2022